F.A.Q. - Frequent questions
In this section, you can consult the most frequently asked questions and their related answers on the topics of greatest interest.
Eternal Preserved Roses
What are preserved eternal roses?
These are roses that undergo a particular conservation process called stabilization, which allows them to maintain their characteristics for years without wilting.
Do preserved eternal roses need water?
No, preserved eternal roses do not need water at all to maintain their beauty and shine.
Do preserved eternal roses need sunlight?
No, on the contrary, direct sunlight should be avoided as it could cause the color of the stabilized eternal roses to fade.
Can I place preserved eternal roses near an artificial light source?
For precaution, preserved eternal roses should not be stored near sources of too hot light, as the heat could damage the petals of the roses.
What is the lifespan of preserved eternal roses?
Following the few precautions we have indicated above, preserved eternal roses can last for more than 4 years.
Do preserved eternal roses require maintenance?
Absolutely not: the stabilization process ensures the perfect preservation of the product without any type of maintenance.
If I suffer from pollen allergies, could preserved eternal roses cause me discomfort?
At the end of the stabilization process, the roses no longer contain pollen, so they are a safe product that does not cause discomfort to people who suffer from pollen allergies.
What is the cost of preserved eternal roses?
The price of the roses varies depending on the quantity and quality of the product. In our case, we use high-quality roses and the price varies depending on the type of box chosen, with the possibility of buying limited edition compositions for special occasions.
Shipping, Local Delivery, and Pickup
Where are the products shipped from?
We operate in Italy and throughout Europe. Our products are shipped from our headquarters in Milan, Viale Murillo 48.
How long will it take for me to receive my composition?
Same-day local delivery is available. Courier shipping is only available for stabilized eternal roses, usually taking 1-4 working days. Delivery times may vary due to factors beyond our control.
Can I cancel or modify my order?
You can modify or cancel an order within 2 hours of receiving confirmation. After this time frame, the order will be processed without the possibility of modification or cancellation.
Can I have fresh rose boxes shipped via courier?
No, Fresh Rose Boxes can be picked up at the designated locations or received through Local Delivery.
Does the composition arrive intact?
We have specifically designed a safe shipping method for our rose boxes. In case of any damage due to transport, you can easily request a refund.
How can I pay?
We accept all the most common payment methods, including credit card, PayPal, Satispay, bank transfer, and some cryptocurrencies.
Can I pay in installments?
It is possible to pay in three convenient installments through PayPal and Klarna. Visit the appropriate section for more details.
And the card with the message?
You can use the dedicated field at checkout to enter your personalized message. If the field is left blank, we will still include a blank card.