Refund policy
The online customer acting as a consumer is granted the right of withdrawal from the contract, as provided for by articles 64-67 of Legislative Decree no. 206/2005, known as the Consumer Code.
It should be noted that this right is reserved only for individuals, that is, those private consumers who act for purposes outside their profession. There is no right of withdrawal for legal entities and individuals who act, in relation to the purchase contract, in a professional capacity.
Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the option, within 14 calendar days from the receipt of the purchased products, to exercise the right of withdrawal, consisting of the possibility of returning the received products and obtaining a refund of the paid price, without penalty and without the need to specify the reason.
This right applies to all products purchased online on this website, with the exception of audiovisual or computer software products delivered sealed and subsequently opened by the customer. The costs of returning the product are borne by the consumer.
The right of withdrawal lapses entirely if the returned product is not intact, for example, due to the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage from causes other than transportation from the Seller to the consumer, not previously reported. Without limitations to the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transportation, must refuse delivery or accept it with express reservation.
Every retrieval of intact packages must be made by the customer by affixing the wording "INTACT PACKAGE, WITHDRAWAL WITH RESERVATION OF CONTENT CONTROL" on the appropriate accompanying document (Article 1698 of the Civil Code). Any anomalies must then be communicated within eight days by registered letter with return receipt to the following address:
Eternal Roses Milano
Via Marco Aurelio, 42
20127 Milan
Italy
The communication can also be sent, within the same term, by telegram (to the above address).
The consumer must then arrange for the product to be shipped (if possible in the original packaging and, in any case, always carefully packaged) and complete with all accessories, instruction manuals, and everything originally contained. The consumer must make this shipment within ten working days from the date on which he/she sent the communication of exercising the right of withdrawal.
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal, it is necessary to send, within 14 calendar days from the receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed. This communication must be sent by registered letter with return receipt to the following address:
Eternal Roses Milano®
Via Marco Aurelio, 42
20127 Milan
Italy
It should be noted that this right is reserved only for individuals, that is, those private consumers who act for purposes outside their profession. There is no right of withdrawal for legal entities and individuals who act, in relation to the purchase contract, in a professional capacity.
Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the option, within 14 calendar days from the receipt of the purchased products, to exercise the right of withdrawal, consisting of the possibility of returning the received products and obtaining a refund of the paid price, without penalty and without the need to specify the reason.
This right applies to all products purchased online on this website, with the exception of audiovisual or computer software products delivered sealed and subsequently opened by the customer. The costs of returning the product are borne by the consumer.
The right of withdrawal lapses entirely if the returned product is not intact, for example, due to the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage from causes other than transportation from the Seller to the consumer, not previously reported. Without limitations to the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transportation, must refuse delivery or accept it with express reservation.
Every retrieval of intact packages must be made by the customer by affixing the wording "INTACT PACKAGE, WITHDRAWAL WITH RESERVATION OF CONTENT CONTROL" on the appropriate accompanying document (Article 1698 of the Civil Code). Any anomalies must then be communicated within eight days by registered letter with return receipt to the following address:
Eternal Roses Milano
Via Marco Aurelio, 42
20127 Milan
Italy
The communication can also be sent, within the same term, by telegram (to the above address).
The consumer must then arrange for the product to be shipped (if possible in the original packaging and, in any case, always carefully packaged) and complete with all accessories, instruction manuals, and everything originally contained. The consumer must make this shipment within ten working days from the date on which he/she sent the communication of exercising the right of withdrawal.
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal, it is necessary to send, within 14 calendar days from the receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed. This communication must be sent by registered letter with return receipt to the following address:
Eternal Roses Milano®
Via Marco Aurelio, 42
20127 Milan
Italy
